Benchmarking Training Workshop

Human Capability Enhancement (HCE)

12:11 AM Posted by IQMS Global

Humans are at the very heart of things in each and every organization. Everyone makes a difference to the success of the organization. The business world today is continuously changing, new things are coming up every now and then, and, all these are because of excessive competition. The surest way to become globally competitive is to invest in the development of human resources. The world is a single global marketplace, not only in terms of goods but also human. Companies must, therefore, continually enhance their workforces’ skills to respond to the emerging demands of customers, investors and society as a whole – requirements that change with the ways that people live and work. Human Capability Enhancement (HCE) is a giant step in this regard. It both an academic theory and a business practice that addresses the skills theoretical and practical techniques of managing a workforce. Theoretically, it is assumed that employees are individuals with varying goals and needs. Sometimes, employees are not able to contribute to the organization productively because of lack of knowledge, insufficient training, and failures of process. Human Capability Enhancement is a new concept of workplace management. It in fact forces Managers to express their goals specifically so that they can be understood by the workforce and undertake it successfully. It, if properly practised can reflect the Organization’s goals and business practices.

Key Challenges faced by Organizations
  • The organizations are facing no. of issues related to the Human resources are
  • Managing attrition and lay-offs
  • Developing workforce competencies required to execute business strategy
  • Measuring training effectiveness
  • Enhancing employee and customer satisfaction levels
  • Providing motivation in a highly dynamic work environment.
Why the need for enhancement?
  • Analyze the business process to describe the human capabilities that must utilize the process to produce difficult high-value results
  • Define specific high-worth capabilities to produce high-value results as capital solutions for specific human knowledge and human capability development
  • Focus human capital on results, so that they always know the results expected and how to apply their capabilities to produce results
  • Develop human capabilities as specific capital solutions to produce specific high-value results
  • Support human capital with knowledge capital to utilize specific capital solutions to produce specific results
  • Let human capital know the value of their results and how their performance can add value to results
  • Let human capital know the relationship between the value added to results produced and their worth to the enterprise as human capital
To meet the challenges of globalization—negative as well as positive—capacity building is needed in areas of organization, management, governance, and public administration all over the world. Viewing human resources as human capital and beyond, it can be argued that without human resources nothing can be accomplished, and without a well-trained, well-developed, well-appreciated, and well-managed human resources, modern organizations of government and business cannot meet the challenges of the globalization age, which demands a new generation of future-oriented, anticipatory managers who can develop effective visions and manage organizations by riding the high waves of change in the turbulent world.

| 0 comments

Total Quality Management

12:24 AM Posted by IQMS Global

“Good quality is never achieved by accident”- Katsuyoshi Ishihara

This is very much true as without continuous improvements quality can never be achieved. Quality has become an important aspect of business processes today. Earlier businesses were more product oriented but now the focus has shifted to quality and this has given rise to the concept of Total Quality Management. Dr. W. Edwards Deming: (1900-1993) is considered to be the Father of Modern Quality. Dr. Deming preached that to achieve the highest level of performance requires more than a good philosophy – the organization must change its behaviour and adopt new ways of doing business. Deming's approach were amply summed up in his famous Fourteen Points.

Coming to Total quality management, we can say that it is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization. Many Fortune 500 firms such as IBM, Hewlett-Packard, Motorola, Ford and GM have committed themselves to Total quality Management. Total Quality Management is a people driven process. It involves changes in people’s attitudes primarily. In addition, it deals with process orientation and continuous improvement of the process. It strives for empowerment and autonomy of the people involved in using processes of production. It asks people to continuously look for new ways to adapt to the changing environment. It is a continuous improvement plan, with an effort to bring out the best for the shareholders as well as for the institution. Some of the features of Total Quality Management are:-
  • Focus on Customers’ needs
  • Employee involvement at all levels
  • Emphasizes team-work
  • Continuous Improvement
  • Universal Responsibility
  • A Sustained Management Commitment to Quality
  • Quality Measurement
  • Benchmarking
  • Value improvement
  • Training
To prove that the business has rigorous quality standards, external certification by a respected body is seen as being important. Such external certification could be through the Investors in People programme - a recognised standard in the training and professional development of staff in a business - and through such bodies as the ISO. Two certificates are particularly sought after - ISO 9000 and ISO 14000. The former is concerned with quality management in relation to customer requirements, customer satisfaction, adherence to regulations and the pursuit of continuous improvement. ISO 14000 is related to the impact of the firm's activities on the environment and the firm's attempts to improve its performance in this respect. The coming up and use of all these send signals to customers throughout the world that a business takes its quality management processes seriously.

| 1 comments

How Benchmarking contributes towards company efficiency?

5:46 AM Posted by IQMS Global

Very often, to get where we want to go we have to know where we are starting from, and this is where Benchmarking comes in the picture. Benchmarking, of late has created a lot of hullabaloo in the business world and why it should not. Its importance can be ascertained by the organizations for their growth and success. Benchmarking allows an organization to compare it self against the competition, the market. Almost each and every business or management process can be benchmarked. The process of benchmarking can be just as important as the results. Benchmarking process can be effectively used in a variety of industries in many different of areas, such as technology, manufacturing, operations, management, purchasing, supplier selection, training, finance, business and marketing. Benefits of Benchmarking are many folds. It helps a company to identify its loopholes and improve on them. In fact, an organization can also Benchmark its own performance current performance with past performance. It leads to steady increase in performance. This is a powerful marketing tool as we can measure the company’s performance quantitatively. Through Benchmarking it can be found out that –

  • Who does the business process really well and has processes that are adaptable to my organization
  • What areas are causing the most trouble
  • Which employees contribute most to the critical success factors
  • What are the performance measures to determine the effect of our actions?
  • Who is the most compatible for me to benchmark with
Benchmarking, thus serves a number of purposes like :
  1. It enables a company to calibrate how it is delivering different processes by examining the way other organizations accomplish tasks and responsibilities
  2. Benchmarking enables a company to learn from others successes and mistakes.
  3. Benchmarking can create an environment in which active learning is encouraged. can be used as a tool to motivate people to change.
  4. Benchmarking can be used to help set direction and priorities for a manager and helps him/her to focus on critical activities.
  5. A well established benchmarking process can help managers set goals and targets designed to make the company the best in its competitive field, and to initiate focused programs that move the company from its current position
  6. Helps in justifying costs and practices.
  7. Conduct trend analysis.
  8. Builds confidence when "gut feel" assumptions are validated
  9. Internal thinking from "inputs" to "outputs" (i.e. measures)
  10. Serves as an excellent baseline "report card"
Benchmarking is also a great team-building tool. Organizations who involve their team throughout the benchmarking process report the following benefits:
  • Accelerates understanding and agreement on the real problem areas
  • Educates on the latest practices being used and performance being achieved
  • Motivates the team to work collaboratively internally to surpass external benchmarks
  • Removes emotion from the discussion.
Benchmarking is a continuous evaluation and improvement process that helps Organizations to evolve. Needless to say looking at all these benefits most of the companies today use Benchmarking extensively to be successful and reach zenith in business domain.

| 0 comments

Benchmarking - A step towards Business Excellence

5:43 AM Posted by IQMS Global

In today’s competitive business environment benchmarking comes as savior for business houses to achieve business excellence. Now, what do we mean by benchmarking and how it helps? It is systematic tool that allows a company to determine whether its performance of organizational process and activities represent the best practices. Dimensions typically measured are quality, time, and cost. Improvements from learning mean doing things better, faster, and cheaper. It denotes a comparison with select performance indicators from different organizations typically in the same industry, or with comparable organizations that are considered to be the best in class. All these help organizations to identify the areas where they are losing out and learn from others’ success and mistakes.
Benchmarking Training Workshop
Benchmarking does not require any special type of activity; almost any activity can be benchmarked and there is no universal process of Benchmarking either. It does necessarily be the processes directly comparable to other organizations. Benchmarking, in fact, is a management process very often referred to as "best practice benchmarking” or "process benchmarking". Benchmarking keeps organization at their toes to thrive to be the best in the field. Otherwise, as is our nature we would be satisfied and relaxed thinking we are the best, no one is and cannot be. Just as “a man without an aim is like a ship without radar” so are organizations without benchmarking. Organizations should continuously set targets to attain the unattainable. Benchmarking can be done in five ways like Internal benchmarking, Competitive benchmarking, Functional benchmarking, Generic benchmarking, Collaborative benchmarking. Though it is a costly affair but it pays for itself. Benchmarking, we can say, aligns all the business processes to achieve business excellence. Benchmarking requires a lot of commitment from the organizations to make its implementation a success. It works in the areas of HR, Knowledge Management, Finance and host of other areas. It triggers innovation and improvement through competition. The world is digital now and moves faster with light speed so here Benchmarking comes to the rescue. It keeps organizations on the right track and they are aware where they are headed to. All these do not mean that it is a tool for cut-throat competition. Competition, yes it is, but in a healthier way. It in fact raises the level of not only the organizations as a whole but the entire industry. Its importance and effectiveness is forcing everyone to go for it which surely will increase in the next one or two years. Thus Benchmarking helps to identify strong and weak management practice and best practice to enable the gaps to be closed. While doing all these Benchmarking in turn helps organizations to achieve business excellence. To quote, “You are doing your best only when you are trying to improve what you are doing”, conveys what we can do through Benchmarking.

| 3 comments

ISO 9001:2008 Quality Management System

10:25 PM Posted by Sumesh Srivastva

ISO 9001 is a Quality Management Standard. It applies to all types of organizations. It doesn't matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world.

The ISO 9001:2008 quality certification is based on the following eight fundamental quality management principles:
  1. Customer focus
  2. Leadership
  3. Involvement of people
  4. Process approach
  5. System approach to management
  6. Continual improvement
  7. Factual approach to decision making
  8. Mutually beneficial supplier relationships
Customer Benefits:
The ISO 9000 series of standards have been developed to enable organizations to have quality based management systems. This enables them to understand their customer's requirements and improve customer satisfaction, through the review and improvement of their internal activities.

Benefits of Implementing ISO 9001:
The benefits of using the standards are as follows:
  • Improved consistency of service and product performance
  • Higher customer satisfaction levels
  • Improved customer perception
  • Improved productivity and efficiency
  • Cost reductions
  • Improved communications, morale and job satisfaction
  • Competitive advantage and increased marketing and sales opportunities.
How can IQMS Help?
IQMS consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise, and a "hands-on" approach creates a recipe for our clients' success.
Source:
http://www.iqmsglobal.com/iso9000.htm

| 0 comments

CMMI Assessment

12:50 AM Posted by Sumesh Srivastva

Capability Maturity Model Integration
Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. CMMI model is a process improvement maturity model for the development of products and services. It consists of best practices that address development and maintenance activities that cover the product lifecycle from conception through delivery and maintenance.

Benefits of implementing CMMI
  • Organization's activities are explicitly linked to your business objectives.
  • Visibility into the organization's activities is increased to help you ensure that your product or service meets the customer's expectations.
  • Learn from new areas of best practice (e.g., measurement, risk)
People Capability Maturity Model
People Capability Maturity Model (PCMM, People CMM, P-CMM) is a maturity framework that describes the key elements of managing and developing the workforce of an organization. It describes an evolutionary improvement path from an ad hoc approach to managing the work-force, to a mature, disciplined development of the knowledge, skills, and motivation of the people that fuels enhanced business performance.

Benefits of implementing PCMM
  • Characterize the maturity of their human resource practices
  • Set priorities for improving the competence of its work-force
  • Integrate competence growth with process improvement
  • Establish a culture of workforce excellence
CMMI Appraisal
The CMMI Appraisal is an examination of one or more processes by a trained team of professionals using an appraisal reference model as the basis for determining strengths and weaknesses of an organization.

read more about CMMI Assessment


| 0 comments

ISO Certifications

11:45 PM Posted by Sumesh Srivastva

International Organization for Standardization

ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors.

The ISO quality standard is a kind of worldwide recognized calling card. It tells other companies that you are a professional, quality-driven organization that should be taken seriously. Even if you are a very small company, having the ISO certificate can give you a serious advantage over your competitors.

The ISO quality standard requires organizations to document their quality system, including having a manual and documented procedures. Documentation is what you say you do. Records must be kept, and periodic audits performed, to prove that you are "doing what you say".

There are other benefits to getting ISO certified. The ISO quality standard is aimed at increasing your quality, decreasing mistakes, decreasing returns, and increasing customer satisfaction. In today's increasingly competitive business environment, customer satisfaction is more important than ever. An ISO quality system provides an organized framework for improving your organization, and improving your customers' satisfaction with your product or service.

ISO Certifications

| 0 comments

Lean Management

11:18 PM Posted by Sumesh Srivastva

Lean management is the driving force behind lean regardless of the industry, size or the nature of your organization. In simple terms lean management is managing your organization according to the concepts and principles of lean. This is about using lean tools and techniques to achieve your goals with a true lean vision. Although seems simple managing an organization the lean way has its challenges. The first and the most important challenge is in bringing the cultural change in your organization. Lean will challenge most of your traditional values and practices. It will pull people out from their comfort zones. On the other hand lean will manage the organizations in more process oriented manner for an example. Lean management is about understanding the simple yet powerful concepts behind lean and application of them in your context. Using lean tools to support your organization and using your people effectively in achieving your goals.

"Lean management is an art one should perfect with time and with the understanding about lean manufacturing. Lean leaders will be the most important asset to any organization in its lean journey".

Lean Management

| 0 comments

Subscribe to: Posts (Atom)